Frequently Asked Questions


Do you ship worldwide?

Yes, we have fast worldwide shipping with a secure tracking number, so you can keep an eye on when your crystals are arriving.


How often do I receive a crystal collection?

We will be sending you a new collection every three months. Here's how it works:

If you sign up in July, your next box will ship in October.

If you sign up in August, your next box will ship in November.

If you sign up in September, your next box will ship in December.


Is it a subscription or can I just get one box?

The Crystal Castle Collective is a membership that you are invited to join with an automatic payment every three months or annually if you choose the annual membership. 


Can I unsubscribe at any time?

Yes, you can unsubscribe at any time. Subscriptions will automatically renew, but you are welcome to cancel at any time. Quarterly subscriptions will renew one month before the next box ships. Annual subscriptions will renew two months after the final (4th) order has shipped. So, any cancellations after the renewal date will be applied to the following renewal, depending on your type of subscription.   


What is the value of each box

Each crystal collection is unique and different and every single collection is valued over $250!


Where are the crystals from?

We source all of our unique crystals from Crystal Castle friends all over the world including Madagascar, Brazil, Uruguay, Mexico, China, and Morocco. These are small family operations that have been passed down over several generations.


Can I get a refund? 

If you don’t absolutely love your crystal collection, we will offer a full refund for up to 14 days after your order has been shipped. We will process the refund after we have received the entire contents of your order. You will be required to pay the cost of tracked shipping.

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